
Key Training Officer
19 hours ago
As a seasoned trainer, you will play a vital role in delivering high-quality training programs for professionals offering home cleaning services.
The ideal candidate will lead all training initiatives, develop and refine content, and provide technical and behavioral training to partners to guarantee a delightful customer experience.
- Lead all training programs for professionals offering home cleaning services.
- Develop and refine training content, ensuring alignment with industry standards and best practices.
- Provide hands-on training and support on standard operating procedures (SOPs) to ensure high-quality service delivery.
- Implement strategies to improve service quality through training interventions.
- Lead a team of trainers/professionals, providing guidance and support for consistent training delivery across locations.
- Monitor and evaluate the effectiveness of training programs, making necessary adjustments to meet evolving business needs.
- Collaborate with cross-functional teams to identify training needs and develop targeted solutions.
Our ideal candidate possesses:
- Bachelor's degree/diploma in hospitality management, Business Administration, or related field.
- At least 3 years of experience in top-tier Hotels, Facility Management, or Startups, with a focus on training and development.
- Strong leadership and communication skills, with the ability to inspire and motivate teams.
- Proven experience in managing teams of trainers/professionals, preferably in hotels or facilities management.
- Demonstrated expertise in developing and delivering training content for blue-collar workers.
- Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
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