Accommodation Coordinator
3 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused Guest Services Specialist to join our team at Novotel Hyderabad Airport. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.
Key Responsibilities
- Provide warm and welcoming greetings to guests, responding to their queries and resolving any issues in a professional and courteous manner.
- Maintain accurate records of guest interactions, including check-in and check-out details, and ensure that all necessary documentation is completed in a timely manner.
- Collaborate with other departments, such as Housekeeping and Food and Beverage, to ensure that guest needs are met and exceeded.
- Participate in ongoing training and development programs to enhance your skills and knowledge, and contribute to the growth and success of the hotel.
Requirements
- Diploma in Tourism or Hospitality Management, or equivalent experience.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Ability to work flexible hours, including evenings, weekends, and public holidays.
- Basic understanding of local languages and cultures, with the ability to communicate effectively with guests from diverse backgrounds.
What We Offer
At Accor Hotels, we are committed to providing our employees with a supportive and inclusive work environment, where they can grow and develop their careers. We offer a range of benefits, including competitive salaries, comprehensive training programs, and opportunities for career advancement.
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