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Operations Leader
1 month ago
The Operations Manager at Shikshakji will oversee the day-to-day operations of our wellness facilities ensuring a seamless and exceptional experience for our clients. This role requires a proactive leader with a passion for wellness, strong organizational skills, and the ability to drive operational excellence.
Responsibilities:
• Maintain optimal staff to client ratio and oversee the daily operations of wellness centers, including staffing, scheduling, and maintenance to ensure a clean, safe, and welcoming environment.
• Implement and monitor SOPs for all operational processes.
• Build and lead high-performing teams, mentoring and developing the operations team, including wellness practitioners, administrative staff, and support personnel.
• Develop a culture of continuous improvement.
• Ensure a high standard of customer service and client satisfaction by addressing client needs and resolving issues promptly.
• Increase client retention and repeat visit rates.
• Ensure financial health and profitability of the wellness center.
• Develop and manage operational budgets, monitor expenditures, and optimize resource allocation.
• Implement effective pricing strategies and promotions to drive revenue growth.
• Oversee inventory management, including ordering supplies and managing vendor relationships to ensure cost-effectiveness and availability of high-quality products.
• Implement effective inventory tracking and management systems.
• Build relationships with local businesses, health professionals, and community organizations to promote wellness initiatives and partnerships.
• Establish and monitor performance metrics to ensure operational goals are met and identify areas for improvement.
• Collaborate with wellness professionals to develop and implement new programs and services that align with client needs and industry trends.
• Identify and implement process improvements to enhance efficiency, service quality, and client satisfaction.
Requirements:
• Bachelor's degree in Business Administration, Hospitality Management, Health Management, or a related field. Master's degree preferred.
• Minimum of 5 years of experience in operations management, preferably within the spa, wellness, or hospitality industries.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficient in operational analysis and performance metrics.
• Exceptional organizational and multitasking abilities.
• Effective communication and interpersonal skills.
• Knowledge of spa industry regulations and operational standards.
At Shikshakji, we are committed to providing a unique and exceptional experience for our clients. The Operations Manager will play a critical role in ensuring the success of our wellness facilities and contributing to the growth and development of our team.
