Windows Support Specialist Opportunity

2 days ago

Vellore, Tamil Nadu, India beBeeSupport Full time ₹ 5,00,000 - ₹ 10,00,000
Windows Support Specialist Job Description

We are seeking a skilled professional to fill the role of Windows Support Specialist. As a Technical Support Advocate, you will be the first point of contact for our customers, providing technical assistance and troubleshooting software issues.

Key Responsibilities:

  • Account Management: Assist customers with subscription management, payment issues, refunds, and token redemption.
  • Technical Assistance: Provide post-installation technical support for Microsoft products, including Windows and M365.
  • Troubleshooting: Diagnose and resolve software issues and device network/connectivity problems.
  • Product Guidance: Help customers with the download, installation, and activation (DIA) of products and recommend appropriate solutions.
  • Customer Service: Address customer inquiries with patience, empathy, and excellent communication skills.

Requirements and Skills:

  • Minimum typing speed of 30 words per minute.
  • Proficiency in managing accounts, payments, and billing inquiries.
  • Strong troubleshooting skills for software and connectivity issues.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Prior experience in technical support or customer service is essential.
  • Familiarity with Microsoft products and services.
  • Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus.

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