Program Operations Specialist

Specialist, Program Operations

Welcome to our world… the stuff dreams are made of.

Who We Are…

Behind our vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…

From brilliant creatives, to technology trailblazers, across the globe, we offer career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role

As a key member within our Ancillary Content team, you'll work across multiple functions (Onboarding, Management, and Servicing) to support the efficient end-to-end flow of promotional and ancillary assets for Streaming platforms, Linear channels, Social, Marketing, and Affiliates.

This is a dynamic and flexible role requiring strong communication, excellent tracking and coordination, and a collaborative mindset. You'll manage asset ingest, content readiness, delivery coordination, issue resolution, and workflow improvements — with a focus on scalability, quality, and creative opportunity.

Must work in alignment with EMEA time zones.

• Promotional Asset Coordination & Tracking
• Ensure timely and accurate delivery of promotional content across all platforms.
• Track asset requests, updates, progress, changes, and approvals using internal tools.
• Stay aligned on priorities and timelines across content types and functions.
• Communicate daily with stakeholders to provide clear delivery updates.
• Attend regular meetings, provide feedback, capture key updates, and help align deliverables across the team.
• Main Point of Contact for Promotional Content
• Act as the primary contact for sourcing, progress tracking, and updates around promotional asset delivery.
• Coordinate requests between functions (Servicing, Management, Onboarding) to ensure fast-turnaround content is delivered (e.g., for Social Media).
• Monitor operational capacity and flag when projected demand exceeds current bandwidth.
• Collate and action updates from multiple communication channels.
• Ingest & Asset Onboarding
• Track content received for ingestion into MAM systems.
• Assign content to correct placeholders and metadata fields; follow up on missing or incomplete materials.
• Troubleshoot ingest issues and ensure smooth handoff to downstream functions
• Ancillary Content Management
• Maintain visibility and access to assets such as scripts, title treatments, and toolkits from programme distributors and internal teams.
• Ensure content is sourced, stored, and made available in accordance with contractual terms and technical requirements.
• Support content readiness for creative campaign use.
• Content Quality Control
• Check final assets for correct subtitle placement, dub sync, branding, and overall presentation before delivery.
• Raise and resolve any issues found during checks or flagged by stakeholders.
• Troubleshooting & Support
• Manage incoming tickets and issues related to content readiness or delivery; assess, triage and resolve or escalate as required.
• Conduct root cause analysis for recurring issues and collaborate on long-term solutions.
• Support spikes in volume and major campaign launches with focused issue management.
• Workflow & Tooling Improvements
• Analyse existing content workflows to identify inefficiencies or bottlenecks.
• Recommend and support improvements to tools, processes, or documentation.
• Partner with development teams to enhance visibility, automation, and prioritisation of assets.

Key skills:

• Bachelor's degree in Engineering, IT, Communications, Broadcasting or related field or equivalent working experience
• At least 3 years of experience in media companies
• Business acumen on media operation
• Ability to work on cross functional multi-cultural teams in a collaborative way
• Technical knowledge of media workflows and media formats
• Knowledge of postproduction workflows
• Proactive, solutions-focused, and confident managing multiple priorities in a fast-paced environment.
• Excellent organizational skills
• Fluent English

Our employees enjoy a comprehensive benefits package, including:

• Competitive salary
• Health insurance
• 401(k)
• Flexible work arrangements
• Professional development opportunities

Join our global community and discover a world of possibilities