Driving Business Growth Leader

1 day ago

Chennai, Tamil Nadu, India beBeeRevenue Full time ₹ 16,57,200 - ₹ 23,93,200

Job Title: Retail Operations Manager

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As a Retail Operations Manager, you will be responsible for driving revenue growth, analyzing business trends, and overseeing the daily operations of our Exclusive Outlet Division.

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Key Responsibilities:

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  • Develop and execute strategies to generate revenue through primary and secondary sales channels.\
  • Provide direction and guidance to team members on analyzing business trends, competitor activity, and industry issues.\
  • Collaborate with marketing, operation, and Visual Merchandising Teams to plan and implement weekly promotions.\
  • Maximize retail sales and operating profit by exceeding customer expectations and delivering store standards in all aspects of retail.\
  • Oversee the implementation of company policies and procedures in stores.\
  • Monitor key performance indicators such as bills, walk-ins, average bill value, category penetration/brand penetration, % of loyalty billing, up-selling, and cross-selling.\
  • Study local competition by comparing offers, prices, range, media presence, and product availability, and develop strategies for win-win situations.\
  • Ensure all store sales and promotions are planned effectively and executed.\
  • Daily review of all aspects of sales performance, stock positions, special events, and promotions.\
  • Work with VM and the marketing team to identify and implement seasonal themes.\
  • Responsible for overseeing the daily work of subordinate employees, ensuring customers have a pleasant shopping experience, and completing other duties necessary to run the store effectively and efficiently.\
  • Maintain the overall quality and day-to-day operations of the establishment.\
  • Promote and drive store Key Performance Indicators (KPIs) to achieve targets set.\
  • Develop a strong understanding of business models, clients, and customer details and expectations, as well as specific details of set work processes.\
  • Direct and manage overall performance and execution of set work in all regions, including billing, and ensure client and customer expectations are met.\
  • Partner with the team to achieve and maintain merchandising excellence, discuss schedules and changes, meet goals and expectations, and build an effective working relationship.\
  • Report and discuss observations, issues, and business solutions with management.\
  • Reports: analyze market trends of competitors and suggest areas of improvement, provide business planning in budgeting, forecasting, and identify opportunities, and provide feedback to management.\

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