Process Manager Lead

1 week ago


Mumbai, Maharashtra, India Capita Full time
Job Title: Process Manager Lead

We are seeking an experienced Process Manager to lead our team in delivering exceptional service to clients.

Role Overview

The Process Manager will be responsible for managing and executing all aspects of client data processing, ensuring accuracy and timeliness in accordance with client procedures and SLAs. This role reports to a Team Manager and requires strong domain expertise and analytical skills.

Key Responsibilities:
  • Manage all HR/Payroll processes, working collaboratively with the team to ensure timely completion and high-quality results.
  • Communicate effectively with line managers and requestors to clarify any missing information or concerns.
  • Monitor work progress, identifying and addressing any potential delays or issues proactively.
  • Raise queries with leaders when necessary and provide regular updates on outstanding tasks.
  • Organize and maintain individual folders, ensuring deletion of data after specified periods.
  • Stay up-to-date with daily and regular process updates from Team Leaders and clients.
  • Escalate system-related issues and work volumes promptly.
  • Contribute to process improvement initiatives, suggesting ideas and best practices.
  • Provide knowledge transfer and training support to new team members.
Requirements:

To succeed in this role, you will need:

  • Proven experience in process management and execution.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Able to work accurately and efficiently under pressure.
  • Familiarity with Workday, SAP, and other relevant systems.
What We Offer:

In return for your hard work and dedication, we offer a competitive salary of $60,000 - $80,000 per annum, depending on experience, plus a range of benefits including professional development opportunities and a supportive team environment.



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