Digital Customer Solutions Manager

6 days ago

Rajahmundry, Andhra Pradesh, India beBeeCustomer Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Summary:

We are seeking a highly skilled and customer-focused professional to bridge the gap between our customers' needs and our product development teams.

Key Responsibilities:

  • Lead workshops with customers to capture their needs, constraints, operational context, and success criteria.
  • Gather and document customer requirements, translating them into clear, actionable product and technical specifications.
  • Showcase product capabilities and guide customers through relevant use cases to maximize adoption and value realization, plan and lead training activities.

Solution Design & Proposal Support:

  • Support proposal development in collaboration with sales and pre-sales, tailoring solutions to customer needs and priorities.
  • Translate customer insights into actionable product requirements that inform development planning and roadmap decisions.
  • Actively participate in Agile ceremonies such as sprint planning, backlog grooming, and refinement sessions, ensuring customer needs are accurately represented and prioritized.
  • Contribute to project delivery planning, working with cross-functional teams to define scope, delivery milestones, resource needs, and risk mitigation strategies.

Issue Management & Continuous Improvement:

  • Review and assess change requests for feasibility, impact, and alignment with the product roadmap.
  • Help prioritize customer requests in partnership with product management and R&D, balancing customer value with delivery capacity.
  • Support the development team with issue root cause analysis to ensure timely resolution and maintain product quality.

Product Expertise & Cross-Team Collaboration:

  • Maintain deep product knowledge, staying current with capabilities, roadmap developments, and technical architecture.
  • Collaborate across teams, acting as the voice of the customer within product, engineering, and delivery organizations.

Qualifications & Experience:

  • Familiarity with telecommunications and IP network technologies is required.
  • Experience in SIGINT collection systems within intelligence, security, or cyber domains is an advantage.
  • Proven experience in customer-facing solution roles such as product manager, solution consultant, or pre-sales engineer.
  • Able to translate technical concepts into business value and vice versa.
  • Experience working with Agile teams, participating in sprint planning, and backlog grooming is advantageous.
  • Bachelor's degree in computer science, engineering, or a related field.
  • Excellent English skills are essential.

Key Attributes:

  • Customer-centric mindset with a passion for delivering value.
  • Strategic thinker who can also execute tactically.
  • Adaptable and comfortable in dynamic, fast-changing environments.
  • Skilled at building trust and credibility with diverse stakeholders.
  • Strong analytical and problem-solving abilities.

Travel Requirements: Willingness to travel to client locations as needed – up to 30% of time.

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