IT Service Management Specialist

2 weeks ago

Kollam, Kerala, India beBeeServiceNow Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
IT Service Management Professional

We are seeking an IT professional with experience in developing technical solutions using the ServiceNow platform to join our team.

The ideal candidate has strong analytical skills, is highly collaborative, and has a passion for tackling complex data-centric problems.

Key Responsibilities:
  • Develop, test, configure, and integrate ServiceNow modules, focusing on ITSM functionality.
  • Capture requirements from stakeholders through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for development of user stories, configurations, and delivery within agreed timelines.
  • Develop custom software/app solutions as required through scripting and software development.
  • Manage routine tasks and provide value-based assessments and workshops to maximize business results from ServiceNow.
Profile Requirements:
  • A minimum of 3-5 years of experience in ServiceNow ITSM, custom app development, and configuring ITSM modules, Portal, front-end.
  • Hands-on developer experience in ITSM, scoped application design, workflow or flow designer, integration hub, B2B integrations.
  • A deep understanding of REST, WSDL, JSON, and ability to integrate with other third-party applications, data sources.
  • Experience in developing and managing application code, user interfaces, and integration components.
  • Ability to create and maintain necessary development documentation - technical design, developer notes, user manual, etc.
  • Proficiency in managing data with tables, CMDB, import sets, and update sets.
  • Expertise in creating workflow activities and approvals, incident forms, service catalogs, approval flows, service portal pages, widgets, UI macros - complex catalog development.
  • Strong expertise in configuring UI actions/UI policy/ACL/client scripts, business rules, inbound actions. Macros, CSS-based UX/UI design & development, using Angular-based client-side & server-side scripts, JavaScript, AJAX, HTML, CSS, JSON web technologies.
  • Ability to configure performance analytics, reporting, and dashboards.

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