Business Process Analyst
1 day ago
Our company's IT operating model needs your expertise to stabilize and optimize our processes. As a SIAM Business Systems Analyst, you will play a vital role in driving process improvement, service integration, and reporting.
About the RoleYou will develop and maintain ServiceNow Performance Analytics dashboards and Power BI reports, assist in vendor management reporting, and contribute to creating and tracking ServiceNow enhancement stories and platform upgrade initiatives.
Key Responsibilities:
- Generate, validate, and distribute monthly IT governance reports
- Develop and maintain ServiceNow Performance Analytics (PA) dashboards and Power BI reports
- Assist in the development and delivery of vendor management reports for the Vendor Management Office (VMO)
- Contribute to the creation and tracking of ServiceNow enhancement stories and platform upgrade initiatives
To succeed in this role, you should have at least three to five years of experience in IT Service Desk, data aggregation, and reporting. A bachelor's degree in IT, computer science, business, or a related field is also required.
A comprehensive understanding of an ITSM ITIL-governed support model, proficiency in data analysis and interpretation, and a solid understanding of IT vendor deliverables and obligations are preferred qualifications.
Why Join Our TeamWe value diversity and inclusion in our work environment and believe that it drives innovation and creativity. If you're passionate about making animals' lives better, we'd love to hear from you.
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