Principal Business Process Analyst

Job Description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive.

Your day at NTT DATA

The Principal Business Process Analyst is a highly skilled subject matter expert, responsible for optimizing and transforming company business processes to drive efficiency, innovation, and excellence.

This role involves collaborating with cross functional teams, leveraging technology, and implementing best practices to streamline workflows, enhance customer experience, and achieve business objectives.

The Principal Business Process Analyst encourages and drives innovative thinking in the business process space to identify new ways of improving processes and delivering value.

Key responsibilities:

- Performs business process development and improvement initiatives aligned with company goals and industry best practices.
- Develops initiatives to streamline processes and enhance cross-functional collaboration.
- Contributes towards the development and executes a strategic roadmap for process optimization and transformation aligned with the company goals and objectives.
- Leads efforts to improve operational efficiency, eliminate waste, and enhance the quality of services through the adoption of best practices such as Lean and Six Sigma.
- Analyzes existing processes to identify bottlenecks, inefficiencies, and opportunities for improvement.
- Collaborates with IT teams to leverage technology solutions such as automation, AI, and data analytics to enhance process efficiency and effectiveness.
- Works closely with cross functional teams to understand their unique processes, challenges, and requirements.
- Drives the implementation of process changes, ensuring effective change management strategies are in place to minimize resistance and maximize adoption.
- Contributes toward defining and tracks key performance indicators (KPIs) to measure the success and impact of process optimization initiatives.
- Ensures processes are aligned with customer needs and expectations, leading to improved customer satisfaction and loyalty.
- Identifies potential risks associated with process development and / or changes and mitigation strategies to ensure smooth transitions.
- Provides regular updates to executive/senior leadership on process optimization initiatives, outcomes, and future plans.
- Performs any other related task as required.

To thrive in this role, you need to have:

- Extended analytical skills with the ability to dissect complex business processes, identify patterns, and propose improvements.
- Business process technology product knowledge.
- Extended knowledge on processes and up and downstream impact of process steps.
- Excellent analytical skills and the ability to identify process bottlenecks and improvement opportunities.
- Excellent project management expertise, including project planning, execution, and stakeholder management.
- Excellent communication skills for interacting with senior leadership/management, cross-functional teams, and stakeholders.
- Extended proficiency in process mapping, documentation, and workflow design.
- Extended knowledge of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering.
- Strong problem-solving abilities and a proactive approach to finding solutions.

Academic qualifications and certifications:

- Bachelors degree or equivalent in Business or related field.
- Project Management certification preferred.
- Six Sigma or Lean or equivalent type certification preferred.

Required experience:

- Extended experience in business process improvement, process reengineering, or related roles within the IT services industry.
- Extended experience in constructing business process methodology toolbox.
- Extended experience in project management methods such as Scrum or Waterfall.
- Extended work experience combined with functional knowledge of workstreams.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

---