Business Analyst

Job Description :

Payments :

- Transaction Banking

- Project Manager role in CTB Retail Payments ecosystem.

- Good to have managed Mobile release cycles.

- Strong Stakeholder Management, Agile, JIRA, Confluence exposure.

- Experience of managing stakeholders across multiple geographies.

- Managing/managed end to end delivery of Cross Border Payments products/journeys/payment rails (such as SWIFT, 3rd Party payment rail, SPEA etc.)

- Retail banking context

- Managing/managed Customer channels implementation experience

- Mobile Banking App and/or Browser

- Delivery management experience following Agile framework and usage of tools like JIRA/Confluence preferred

- End to end project delivery experience through all stages-Idea; Definition (Req refinement/Tech discovery; Implementation; Testing; Governance (Risk-DataVisa approvals); Closure

- Previous experience with HSBC would be great

Optima (Manila) :

- BA with strong background in Retail Cards and Lending Prefer strong Digital transformation experience and awareness of HSBC systems and ways of operating

- Strong BA with Digital Payments experience, ideally within HSBC.

- Plus usual BA traits on UX / UI, BDD user story writing etc.

- Willing to work in the US shift.

- Prior HSBC experience is highly preferred.

- Payments digital payments experience, ideally within HSBC.

- Plus usual BA traits on UX / UI, BDD user story writing etc.

- Strong BA who has worked on Digital account onboarding journeys.

- Plus usual BA traits on UX / UI, BDD user story writing etc.

- Willing to work in the US shift.

- Prior HSBC experience is highly preferred.

- Onboard / Self serve

- Worked on Digital account onboarding journey, but less onus on knowing self serve specifically, but broader process change.

- BA with Customer onboarding experience into Avaloq.

- Exposure to Appway is preferred.

- Experience in Wealth systems/domain, Digital Transformation and awareness of HSBC ways of operating is desirable.

- Willing to work in the EU aligned shift (1pm 9pm IST)

- Operate at a Programme delivery level, working for global business and regions and helping the Operations Transformation, business transformation to focus on end customers.

- To deliver the Global Ops transformation programs by focusing on the globally directed projects and initiatives by identifying opportunities, designing, implementing, and embedding the change to the operations processes.

- Responsible for leading small/medium scale transformation and reengineering projects & initiatives or support Senior Process consultants in managing a large transformation program in order to deliver an agreed set of business objectives and meeting the overarching portfolio strategy of one or more of the following Operations Transformational Programs

- The role requires to mentor one or many process analysts in a program/project environment guiding them to deliver program/project objectives

- For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation goals.

- Act as a reliable transformation delivery lead & working closing with stakeholders to identify key projects.

- Provide detail input to ensure commercially viable decisions are taken on prioritizing and optimizing the project portfolio.

- Work closely with different transformation programme and providing on ground support from DBS Operations transformation perspective.

- Revisit projects post deployment on regular basis to validate whether the objectives are met and sustainable

- Be knowledgeable of key business drivers WFM data, process maps, process insights, data intelligence etc.

- Organize & lead process reviews, walkthrough, bootcamp sessions.

- Mobilize right support for reengineering projects and ensuring designs are translated into implementation- including Tech funding ask, Business case creation, supporting Jira work for demand intake process.

- Has a strong understanding of data to support opportunity identification support the working group meetings, partners with key stakeholders.

- Anticipate issues and risks and address them quickly, with an understanding of the critical path. Contemplate contingencies and develop strategies to manage risks,

- Collaborate with other enablers & teams ie Automation, Technology, Operation Transformation Program Office to drive Global and local re-engineering initiatives.

- Support TP PMO in managing project and program delivery teams and make course corrections as necessary.