Service Desk Support Specialist

4 weeks ago


Chennai, Tamil Nadu, India Rotork Full time

Job Title: Service Desk Analyst

Job Summary:

We are seeking a skilled Service Desk Analyst to join our team at Rotork. As a Service Desk Analyst, you will be responsible for providing technical support to our customers and ensuring that service requests and incidents are dealt with swiftly and efficiently.

Key Responsibilities:

  • Support the Service Desk ticket system and ensure that processes and best practice are followed.
  • Play a key role in 24/7 global IT support and follow triage processes to resolve issues.
  • Escalate to 2nd and 3rd Line when appropriate.
  • Communicate and manage stakeholders at all levels.

Requirements:

  • Basic knowledge of desktop environments (XP/Windows 7, Windows 10).
  • Basic knowledge of server environments.
  • Experience with 1st line support.
  • Good understanding of different technologies, including telephony.
  • Understanding of MS active Directory User Administrations.

Qualifications:

  • Any Graduation - BE/B.Tech (Preferred).

About Rotork:

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

We are a respected and admired company for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.



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