Dedicated Customer Solutions Professional

2 days ago


Bengaluru, Karnataka, India beBeeTechnical Full time
Product Support Specialist

We are seeking a dedicated professional to join our team as a Product Support Specialist. This role requires passion for delivering exceptional customer experiences and expertise in technical support.

Job Description:

  • Customer Engagement & Resolution: Serve as the primary point of contact for customers, understanding their technical and application-related inquiries, and providing fast, complete, and accurate solutions.
  • Multi-Channel Support: Provide comprehensive technical support through various communication channels, ensuring accessibility and timely responses.
  • Issue Ownership: Take full ownership of customers' technical and product issues from initial report through to complete resolution, maintaining consistent communication and providing regular updates until issue is resolved to satisfaction.
  • Cross-Functional Collaboration: Collaborate with Customers, Engineering, and Product Management teams to effectively manage customer inquiries and escalate priority issues when necessary, ensuring coordinated problem-solving approach.
  • Product Expertise: Develop deep product knowledge, capable of articulating value and usage of system components, and gain thorough understanding of integrated business applications.
  • Best Practice Delivery: Deliver best practices to customers, helping them improve overall automation across cloud applications and contributing to their success stories.

Required Skills & Qualifications:

  • Customer Service Excellence: Excellent customer service skills, including ability to listen carefully, demonstrate empathy, provide accurate responses, and maintain strong sense of urgency.
  • Technical Support Experience: Proven technical support experience, providing assistance via email, live chat, and/or phone.
  • Product Deep Dive: Strong desire to dive deep into products, learn them inside out, and effectively teach product usage to others.
  • Troubleshooting & Problem Solving: Excellent skills in requirement gathering, troubleshooting, and problem-solving, capable of dissecting complex issues.
  • Flexibility: Flexibility with work hours to provide support across different time zones.
  • Communication: Excellent organizational, written, and oral communication skills.
  • Technical Basics: Basic understanding of web-based software, UNIX, HTML, XML, and JSON.


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