Cloud Delivery Expert

2 days ago

Hyderabad, Telangana, India beBeeCloud Full time ₹ 1,50,00,000 - ₹ 1,80,00,000

Job Summary

Cloud Operations Manager

We are seeking an experienced Delivery Manager to lead our Cloud Operations function supporting a large number of enterprise customers running workloads across major cloud service providers.

This role involves managing a 24x7 operations team, ensuring service excellence, operational efficiency, customer satisfaction, and continuous improvement in delivery processes.

Key Responsibilities:

  • Manage and escalate Cloud service delivery across major cloud providers including AWS, Azure, GCP.
  • Ensure Service Level Agreements, Key Performance Indicators, and contractual obligations are met.
  • Conduct regular service reviews with key clients.
  • Manage and mentor a team of engineers working in shifts (24x7).
  • Optimize shift schedules to ensure full coverage and efficient workload management.
  • Drive performance management, training, and career development.
  • Implement ITIL best practices for incident, problem, and change management.
  • Maintain proper documentation, runbooks, and knowledge base.
  • Identify and execute automation opportunities to improve operational efficiency.
  • Collaborate with architects and DevOps teams for infrastructure improvements.
  • Provide regular updates to leadership on delivery performance, risks, and improvements.
Required Skills and Qualifications
  • 8+ years in IT services, with at least 2 years in Cloud/Operations delivery management.
  • Strong working knowledge of cloud services, and operations, specially AWS and Azure.
  • Proven track record of managing customer portfolios.
  • Experience managing large teams in a 24x7 operational setup.
  • Strong understanding of ITIL frameworks.
  • Excellent communication, leadership, and stakeholder management skills.
  • Experience with tools like ServiceNow, Jira, MS Project, CloudWatch, Azure Monitor.

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