Cloud Operations Expert

3 days ago

Hyderabad, Telangana, India beBeeCloud Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Are you a seasoned operations expert looking for a new challenge?

Job Description

Our company is seeking an experienced Delivery Manager to lead our Cloud Operations function. This role involves managing a team of engineers, ensuring service excellence, operational efficiency, customer satisfaction, and continuous improvement in delivery processes.

Key Responsibilities
  • Manage the primary point of escalation for Cloud service delivery across major cloud providers including AWS, Azure, GCP, and Snowflake.
  • Ensure Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual obligations are met.
  • Conduct regular service reviews with key clients.
  • Manage and mentor a 100+ member engineering team working in shifts (24x7).
  • Optimize shift schedules to ensure full coverage and efficient workload management.
  • Drive performance management, training, and career development.
  • Implement ITIL best practices for incident, problem, and change management.
  • Ensure proper documentation, runbooks, and knowledge base maintenance.
  • Identify and execute automation opportunities to improve operational efficiency.
  • Oversee cost optimization, security compliance, and performance monitoring.
  • Collaborate with architects and DevOps teams for infrastructure improvements.
  • Work closely with Sales, Pre-Sales, and Customer Success teams for seamless onboarding and delivery.
  • Provide regular updates to leadership on delivery performance, risks, and improvements.
Requirements
  • Proven experience in Cloud Operations or a related field.
  • Excellent leadership and team management skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Proficiency in project management tools and technologies.
What We Offer

A competitive salary package and excellent benefits.

How to Apply

If you are a motivated and experienced operations professional, please submit your application.

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