Ecommerce Operations Specialist

Ecommerce Operations Manager

We are seeking a highly skilled Ecommerce Operations Manager to join our team. The ideal candidate will possess expertise in ecommerce operations, supply chain management, and digital transformation.

• Supply Chain Planning & Operations:
• Optimize all aspects of the supply chain process, including demand planning, MPS (Master Production Scheduling), MRP (Material Requirements Planning), and DRP (Distribution Requirements Planning).
• Develop strategies to enhance supply chain efficiency, ensure optimal inventory levels, and reduce operational costs.
• Manage purchasing activities to meet service level targets while optimizing working capital.
• Procurement & Vendor Management:
• Lead procurement strategies for key product categories, ensuring cost optimization, timely deliveries, and strong supplier relationships.
• Oversee contract formulation, pricing strategy, and negotiations with vendors to mitigate risks and ensure favorable terms for the organization.
• Manage vendor performance and drive supplier capability assessments, ensuring quality and reliability standards are met.
• Operational Excellence & Continuous Improvement:
• Drive continuous improvement initiatives across supply chain functions using Lean, Six Sigma, and other process improvement methodologies to optimize productivity, quality, and cost.
• Implement operational best practices and monitor key metrics such as Order Fill Rate (OTIF), capacity utilization, and lead time reduction.
• Lead teams to solve complex business problems and deliver significant ROI improvements.
• Digital Transformation & ERP Implementation:
• Lead and oversee ERP D365 F&O implementation across multiple legal entities, ensuring business continuity and seamless transitions.
• Design and manage business flows, sprint planning, testing phases (UT, SIT, UAT), and Go-Live adoption for critical modules like MRP, WMS, and Cost Accounting.
• Transform business processes into a digital operating model, enabling greater visibility, accuracy, and efficiency in supply chain operations.
• Strategic Planning & Financial Management:
• Collaborate with executive leadership to define and execute long-term supply chain strategies aligned with business goals, with a focus on cost reduction, improved service levels, and resource optimization.
• Drive financial performance through P&L management, including budgeting, forecasting, and cost management for supply chain operations.
• Monitor financial metrics and advise on commercial due diligence for product pricing, margins, and contract negotiations.
• Supply Chain Dynamics & Risk Management:
• Oversee the dynamic trade-offs between upstream and downstream variables, including demand forecasting, inventory management, and order batching.
• Develop risk mitigation strategies to address potential disruptions in supply, demand fluctuations, and vendor relationships.
• Optimize working capital financing and vendor-managed inventory processes to stabilize orders and improve operational performance.
• Team Leadership & Mentorship:
• Lead and develop a high-performing team, providing mentorship, training, and guidance to direct and indirect reports.
• Foster a collaborative environment across departments, ensuring alignment between supply chain, production, sourcing, and commercial teams.

• MBA in Operations or related field, with a Mechanical Engineering background.
• 10+ years of experience in supply chain management, with at least 3 years in a leadership role.
• Strong knowledge of ERP systems, particularly SAP MM, PP SD, MS D365 F&O, WMS, and transport management.
• Proven expertise in digital transformation and project management, with a solid understanding of agile methodologies and change management.
• Solid understanding of procurement, vendor management, and supply chain analytics.
• Exceptional financial acumen, with experience in managing P&L, budgeting, and forecasting.
• Strong leadership skills with the ability to influence and motivate cross-functional teams.
• Experience in industries such as consumer goods, electronics, kitchen appliances, and manufacturing.

• Certifications in Supply Chain Analytics, Quality Control, or Project Management.
• Experience in working within Ecommerce and the consumer goods industry.
• Exposure to Lean Manufacturing, Six Sigma, and Value Stream Mapping.