Customer Experience Specialist

1 week ago

Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 28,00,000
Job Overview

We are seeking a skilled professional to join our team as a Customer Support Engineer. This role is ideal for someone who is passionate about delivering exceptional customer service and technical support.

Key Responsibilities
  • Pre-sales Operations: Assist in demo, roadshow, and site inspection activities to ensure seamless sales experiences.
  • Installation and Configuration: Install, configure, and troubleshoot Konica Minolta Production printers along with related software and hardware.
  • Troubleshooting and Maintenance: Maintain site kits to minimize downtime and optimize machine performance.
  • User Training: Provide key operator training to users to enhance their skills and productivity.
  • Service Deliverables: Ensure timely and efficient delivery of services to meet customer expectations.
  • Operational Efficiency: Optimize output while minimizing costs and ensuring projects are completed within committed timeframes.
  • Revenue Growth: Contribute to revenue growth through initiatives such as volume growth and inventory management.
Requirements
  • 24/7 Work Environment: Be prepared to work in a dynamic 24x7 environment to meet business needs.
  • Travel Requirements: Travel extensively to support customers and provide on-site assistance.
Why Choose Us?

This role offers a unique opportunity to grow your career while making a real impact in the industry. Our commitment to excellence and customer satisfaction sets us apart from others in the field.

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