Chat Support Specialist

14 hours ago

Navi Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 18,000 - ₹ 27,000

Are you looking for a role that combines your passion for delivering exceptional customer experiences with cutting-edge technology? As a Chat Process Executive, you will be responsible for managing multiple chat conversations simultaneously, providing timely and accurate responses to customer inquiries.

About the Job:
  • This is an excellent opportunity for recent graduates or individuals seeking a career change in the field of customer service and chat support.
Key Responsibilities:
  • You will work on rotating shifts, covering 9 hours of work per day, with five weeks off throughout the year.
  • Collaborate with HR, Operations, and Chatversant teams to ensure seamless integration of chat processes.
  • Develop and maintain expertise in chat technologies and best practices to drive process efficiency and quality.
  • Communicate effectively with team members, stakeholders, and customers to resolve issues and improve overall customer satisfaction.
Benefits:
  • This position offers a unique blend of flexibility and stability, allowing you to balance your personal and professional life.
  • You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
What We Offer:
  • A competitive compensation package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
Requirements:
  • You must have excellent communication skills and a strong ability to multitask.
  • You should be able to work effectively in a fast-paced environment and adapt to changing circumstances.
  • You will need to have a basic understanding of chat technologies and best practices.

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