Restaurant Operations Manager

2 weeks ago


Kolkata, West Bengal, India Hotel Polo Towers (Shillong) Full time

Job Summary: As a key member of the Hotel Polo Towers (Shillong) team, the Restaurant Operations Manager will be responsible for coordinating daily restaurant operations, ensuring exceptional customer service, and maintaining a safe and clean environment.

Duties and Responsibilities:

  • Coordinate Daily Operations: Oversee the daily Front of the House and Back of the House restaurant operations, ensuring seamless execution and excellent customer experience.
  • Deliver Superior Service: Foster a culture of exceptional customer service, ensuring all guests receive a warm welcome, attentive service, and a memorable dining experience.
  • Manage Staff Performance: Appraise staff performance, provide constructive feedback, and implement training programs to enhance productivity and efficiency.
  • Ensure Compliance: Maintain strict adherence to sanitation and safety regulations, ensuring a clean and safe environment for guests and staff alike.
  • Optimize Operational Costs: Analyze and optimize operational costs, identifying areas for cost reduction and implementing measures to minimize waste.

Requirements:

  • Strong Leadership Skills: Proven ability to lead and motivate a team, fostering a positive and productive work environment.
  • Excellent Communication Skills: Exceptional communication and interpersonal skills, with the ability to effectively engage with guests, staff, and stakeholders.
  • Attention to Detail: Meticulous attention to detail, ensuring strict adherence to quality standards and regulations.
  • Analytical Skills: Strong analytical skills, with the ability to analyze data, identify trends, and implement informed decisions.

Why Join Our Team:

As a Restaurant Operations Manager at Hotel Polo Towers (Shillong), you will have the opportunity to work in a dynamic and fast-paced environment, contributing to the success of our hotel and delivering exceptional guest experiences.



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