Business Training Manager

Job Description:

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• Oversee the overall performance of aligned accounts and provide direction to team members in all aspects of Training, including planning, design, implementation, reporting, and evaluation of all Training processes.">
• Provide guidance in the development, implementation, analysis, and evaluation of policies and procedures that render effective and efficient world-class service to Insurance clients as evidenced by excellent Customer Satisfaction, Employee Satisfaction.">
• Develop, update, and manage training programs for the account and collaborate with BFSI team on instructional design, content, projects, etc.">
• Facilitate or co-facilitate trainings for new and existing resources using a variety of instructional techniques formats.">
• Drive Domain across accounts in PHP teams.">
• Actively participate in Due Diligence and transitions calls for new, existing scope of work.">
• Manage coaching sessions with trainees and supervisors to achieve high performance levels.">
• Work with quality assurance in monitoring resources while processing cases to provide appropriate coaching to ensure consistent procedures and standards, and overall partner performance to maximize customer satisfaction.">
• Manage training administration to include training enrollment and class assignments, course evaluations, and tests, and develop appropriate reporting to manage program effectiveness.">
• Assess and/or adapt both current and new training needs to adapt to organizational changes and business needs.">
• Work very closely with team members to solve process problems.">
• Provide recommendations on any matters relating to improving the process.">
• Manages knowledge base which includes upkeep of training materials and records, finding innovative training methods, etc.">
• Supports designs ongoing and long-term improvement projects for career development.">
• Documents all business-related employee interactions.">
• Reviews and analyses reports, records, and data to meet and exceed customer and company objectives.">
• Collaborates with all workgroups to resolve issues that impact internal and external Customers.">
• Establishes operational priorities and strategies to meet and exceed business goals and Objectives.">
• Effectively conduct meetings, Relationship - Interpersonal Communication - Partners with Account Leads and employees across the organization for a meaningful understanding of their requirements and effective delivery of these.">
• Customer Service Orientation - Maintains and advocates a cheerful and positive attitude ensuring that a welcoming environment is established and consistently projected.">
• Relationship Building - Establishes relationships and networks across a broad range of people and groups both internally and externally.">
• Teamwork and Cooperation - Works well with others towards achieving desired results, clarifies goals and roles and initiates clarification and conflict resolution.">

Required Skills and Qualifications:

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• Must have a bachelor's degree in any stream.">
• Certifications from LOMA, The Institutes is added advantage.">
• Knowledge of Property, Casualty, and Life and Annuities.">
• Good critical and analytical thinking skills.">
• Effectively meets strict deadlines.">
• Detail oriented and possess good organization skills.">
• Effective written and oral communication skills and be able to maintain confidentiality.">
• Demonstrated PC knowledge including Windows, MS Applications - Microsoft Word, Excel, and Outlook.">
• Able to work rotational shifts with adherence to schedule a must, including evenings, weekends, and overtime as necessary.">
• Willingness to render extended hours as the need arises.">
• Experienced as a Training SME and Trainer for 4 years.">