Technical ServiceNow Solutions Architect

2 days ago

Jaipur, Rajasthan, India beBeeServicenow Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
ServiceNow Technical Lead Job Description

The ServiceNow Technical Lead is a key role in our organization, responsible for overseeing the delivery of high-quality solutions on the ServiceNow platform.

This position requires a blend of technical expertise, leadership skills, and customer-facing communication to ensure timely delivery of projects and meet customer expectations.

  • Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements.
  • Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.
  • Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
  • Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
  • ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.

Required Skills and Qualifications:

  • 5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).
  • 2+ years in a leadership or team lead role, managing technical teams.
  • Proven experience in customer-facing roles, with strong communication skills.
  • Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).

Benefits:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.

Others:

  • Familiarity with Agile/Scrum methodologies and project management tools.
  • Strong leadership and team management abilities.
  • Excellent verbal and written communication skills.

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