
Leader in Operational Excellence
1 day ago
About Urban Company
Urban Company is a technology platform offering customers various services at home. Customers use our platform to book services such as beauty treatments, haircuts, massages, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing.
We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.
Our Mission
Customer love: Build a platform that offers truly delightful and differentiated services
Partner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood
Technology first: Bring innovation and technology to an age-old industry
Key Responsibilities:
- Drive operational excellence for your set of cities - selection and training of new partners and improving current partners' quality
- Central growth tracks for the category over time: projects focused on improving quality and service excellence, projects focused on improving offerings and innovation, collaboration with cross-functional teams to ensure swift and robust execution.
You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. We are looking for folks who have a high ownership mindset and love operational excellence
Benefits:
Direct influence on business growth and development
Ownership mindset and ability to drive results
Opportunity to build and grow a team
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