SAP Customer Service Specialist
1 month ago
We are seeking a highly skilled SAP Customer Service Specialist to join our team at Bosch. The ideal candidate will have excellent verbal and written communication skills, with the ability to effectively communicate with internal and external customers in English.
Key Responsibilities
• Provide exceptional customer service and support to internal and external customers
• Work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
• Carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Develop and maintain effective relationships with cross-functional/technical teams
• Support business users and provide guidance on SAP Customer Service
• Stay up-to-date with business processes and validate proposed solutions
• Participate in implementation projects and roll-out activities
Requirements
• 6+ years of experience in SAP CS/S4 HANA Service
• Hands-on working knowledge in SAP Customer Service
• Work experience in SAP Sales & Distribution and Implementation Projects
• Knowledge of interfaces (EDI, API, etc.)
• Ability to understand business processes and validate proposed solutions
• Exposure to S/4 HANA and Fiori Apps
Preferred Skills
• Working knowledge of Warranty & Claims
• Work experience in Roll-out Projects
• Ability to review business blueprints, functional specifications, and participate in cutover activities
What We Offer
• A dynamic and collaborative work environment
• Opportunities for professional growth and development
• Competitive compensation and benefits package
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