Hospitality Ambassador
2 weeks ago
Job Title: Guest Relations Executive
Job Summary:
A highly motivated and customer-oriented Guest Relations Executive is sought after to ensure exceptional guest experiences. This role requires strong communication and problem-solving skills, as well as a friendly and professional demeanor.
- Provide exceptional customer service to all guests, ensuring their needs are met and expectations are exceeded at all times.
- Greet and welcome guests upon their arrival, making them feel valued and appreciated.
- Answer guest inquiries in person, over the phone, and via email promptly and professionally.
- Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience.
- Anticipate the needs of guests and provide personalized recommendations and assistance throughout their stay.
- Handle guest complaints and concerns in a timely and effective manner, resolving any issues to the guest's satisfaction.
- Maintain knowledge of the local area, including attractions, restaurants, and other amenities to assist guests with their inquiries and activities.
- Collaborate with various departments, such as housekeeping and maintenance, to ensure guest requests are fulfilled promptly and accurately.
- Keep accurate records of guest interactions and transactions in the hotel management system.
- Stay updated on hotel policies and procedures to provide accurate information to guests.
- Collect and record guest feedback, suggesting ways to improve guest satisfaction and overall experience.
- Uphold hotel standards of cleanliness, appearance, and professionalism at all times.
Requirements:
- High school diploma or equivalent; bachelor's degree in hospitality management or a related field is preferred.
- Proven experience in a customer service role, preferably in a hospitality environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues.
- Strong problem-solving abilities, with a proactive and resourceful approach.
- Exceptional organizational skills and attention to detail.
- Ability to remain calm and composed in high-pressure situations.
- Proficiency in Microsoft Office applications and hotel management systems.
- Flexibility to work in a dynamic and fast-paced environment, including weekends, evenings, and holidays.
- A professional and friendly demeanor, with a genuine passion for delivering great guest experiences.
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