Hospitality Ambassador

2 weeks ago


Pune, Maharashtra, India JLL Full time

Job Title: Guest Relations Executive

Job Summary:

A highly motivated and customer-oriented Guest Relations Executive is sought after to ensure exceptional guest experiences. This role requires strong communication and problem-solving skills, as well as a friendly and professional demeanor.

  • Provide exceptional customer service to all guests, ensuring their needs are met and expectations are exceeded at all times.
  • Greet and welcome guests upon their arrival, making them feel valued and appreciated.
  • Answer guest inquiries in person, over the phone, and via email promptly and professionally.
  • Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience.
  • Anticipate the needs of guests and provide personalized recommendations and assistance throughout their stay.
  • Handle guest complaints and concerns in a timely and effective manner, resolving any issues to the guest's satisfaction.
  • Maintain knowledge of the local area, including attractions, restaurants, and other amenities to assist guests with their inquiries and activities.
  • Collaborate with various departments, such as housekeeping and maintenance, to ensure guest requests are fulfilled promptly and accurately.
  • Keep accurate records of guest interactions and transactions in the hotel management system.
  • Stay updated on hotel policies and procedures to provide accurate information to guests.
  • Collect and record guest feedback, suggesting ways to improve guest satisfaction and overall experience.
  • Uphold hotel standards of cleanliness, appearance, and professionalism at all times.

Requirements:

  • High school diploma or equivalent; bachelor's degree in hospitality management or a related field is preferred.
  • Proven experience in a customer service role, preferably in a hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues.
  • Strong problem-solving abilities, with a proactive and resourceful approach.
  • Exceptional organizational skills and attention to detail.
  • Ability to remain calm and composed in high-pressure situations.
  • Proficiency in Microsoft Office applications and hotel management systems.
  • Flexibility to work in a dynamic and fast-paced environment, including weekends, evenings, and holidays.
  • A professional and friendly demeanor, with a genuine passion for delivering great guest experiences.


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