Insurance Claims Coordinator
3 weeks ago
Job Summary:
At Hiretalents, we are seeking a highly skilled Insurance Claims Coordinator to join our team. As an Insurance Claims Coordinator, you will play a crucial role in providing complete insurance solutions to our clients. Your primary responsibility will be to act as an ambassador for our client when interacting with customers, hospital staff, and insurance claims teams at various insurance companies and third-party administrators.
Key Responsibilities:
• Serve as a point of contact for insurance-related inquiries
• Create a consistent positive work atmosphere through effective communication
• Close interaction with respective departments at the hospital
• Interact with hospital insurance patients
• Collect claim support documents from patients/hospitals and coordinate with the backend team to ensure smooth data transfer to the TPA/insurance company
• Send pre-auth requests and follow up on cashless approval forms from insurance companies
• Efficiently and effectively handle grievances/issues raised by hospital staff and patients, escalating issues to the team leader as necessary
• Provide follow-up and updates to clients
Requirements:
• Bachelor's Degree or Diploma (or equivalent experience)
• Excellent written and spoken English and business communication skills
• Good analytical skills that help with planning, forecasting, and decision-making
• Ability to build and maintain constant rapport with the business and be hands-on where required
• Positive attitude with strong communication skills and an approachable demeanor when working with all levels of staff
• Ability to work independently, quickly learn organizational structure, and demonstrate excellent time management skills
• Insurance claims management, communication skills, insurance operations, analytical skills, and claims handling
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