Customer Success Specialist

3 days ago


Sany, India Feufo Inc Full time
Job Title: Customer Success Specialist

Feufo Inc is seeking a skilled Customer Success Specialist to join our team.

Key Responsibilities:

  • Develop and maintain strong relationships with customers to ensure their satisfaction and retention.
  • Coordinate software setup and onboard customers successfully.
  • Provide training to customers and hand over to the customer support team for ongoing support.
  • Maintain regular contact with customers and brief them on new features.
  • Cross-sell and upsell to customers over time.
  • Responsible for contract renewals and owning the overall relationship with assigned clients.
  • Ensure retention and satisfaction of all assigned clients.

Requirements:

  • At least 2 years of experience in a customer success/account management role.
  • Must have worked in a SaaS company in any role/discipline.
  • Must have software setup training and customer onboarding experience.
  • Excellent computer skills including Microsoft Office suite, Gsuite by Google, CRM like Hubspot/SalesForce.
  • Prior project management experience and ability to use modern project management tools.
  • Experience with at least one of the following: Asana, Monday, Basecamp, Airtable.
  • Must have experience using customer support tools like Zendesk, Freshdesk.

Preferred Qualifications:

  • Prior experience in sales or a track record of achieving KRAs.
  • Associate degree or equivalent.


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