Customer Success Specialist
3 days ago
Feufo Inc is seeking a skilled Customer Success Specialist to join our team.
Key Responsibilities:
- Develop and maintain strong relationships with customers to ensure their satisfaction and retention.
- Coordinate software setup and onboard customers successfully.
- Provide training to customers and hand over to the customer support team for ongoing support.
- Maintain regular contact with customers and brief them on new features.
- Cross-sell and upsell to customers over time.
- Responsible for contract renewals and owning the overall relationship with assigned clients.
- Ensure retention and satisfaction of all assigned clients.
Requirements:
- At least 2 years of experience in a customer success/account management role.
- Must have worked in a SaaS company in any role/discipline.
- Must have software setup training and customer onboarding experience.
- Excellent computer skills including Microsoft Office suite, Gsuite by Google, CRM like Hubspot/SalesForce.
- Prior project management experience and ability to use modern project management tools.
- Experience with at least one of the following: Asana, Monday, Basecamp, Airtable.
- Must have experience using customer support tools like Zendesk, Freshdesk.
Preferred Qualifications:
- Prior experience in sales or a track record of achieving KRAs.
- Associate degree or equivalent.
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