Chief Operational Excellence Manager

1 week ago

Gurgaon, Haryana, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 3,00,00,000
About the Job

This role involves central management of ITIL processes to ensure operational excellence across IT operations, application support, and development.

The position oversees backend processing, drives Service Level Agreement adherence, uptime commitments, and ensures governance, audit readiness, and Key Performance Indicator tracking aligned with industry standards.

Key Responsibilities
  • Incident & Problem Management: Lead daily management of critical incidents, problems, changes, and events to ensure seamless business continuity.
  • Application Maintenance: Oversee end-to-end upkeep of IT applications, ensuring services meet agreed SLAs and ITIL standards.
  • Service Operations Oversight: Drive consistent, timely, and efficient service delivery by collaborating with Application Support teams.
  • Availability Assurance: Monitor and maintain mission-critical application uptime swiftly resolve disruptions with minimal business impact.
  • SPOF Identification: Assess systems to detect single points of failure and enhance infrastructure resiliency.
  • Risk Management: Conduct monthly risk assessments and evaluate upcoming project risks with mitigation strategies.
  • KPI Monitoring: Ensure all service delivery KPIs (availability, resolution time, root cause closures, etc.) are tracked and met.
  • Audit Readiness: Manage and coordinate IT audit activities, ensuring compliance and timely closure of observations.
Required Skills & Qualifications
  • Clear communication skills.
  • Team Leadership & management.
  • Budget Planning & forecasting expertise.
  • Coordination & Onshore/offshore synergy.
  • Conflict Management & Resolution.
  • Collaboration Skills & Cross-functional teamwork.
  • Lateral, Tactical and strategic solving.
  • Compliance evaluation expertise.
  • People Management.
Benefits
  • We offer a robust wellness and wellbeing program to support mental and physical health of our employees.
  • An admirable work deserves to be rewarded. We have a well-curated bouquet of rewards and recognition programs for the employees.
  • We have a dynamic, inclusive and diverse team culture.
  • We follow gender-neutral policies.
  • We provide inclusive health benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits.
  • We commit to the overall development of an employee through comprehensive learning & development framework.
Qualification
  • B.E. / BTech / MCA in IT.
  • ITIL v4 and above certified.

  • Operations Excellence Manager

    3 hours ago

    Gurgaon, Haryana, India beBeeOperational Full time ₹ 12,00,000 - ₹ 18,00,000

    Operational Excellence ManagerAbout the RoleThis is an exceptional opportunity for a seasoned process professional to drive end-to-end process improvements across operations, travel, and administration.Main ResponsibilitiesThe Operational Excellence Manager will be accountable for designing, implementing, and managing efficient processes that support...

  • Chief Financial Operations Manager

    5 days ago

    Gurgaon, Haryana, India beBeeFinancial Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Description:As a Chief Financial Operations Manager, you will oversee the financial operations of our organization, ensuring that all financial transactions are accurately recorded and reported. You will be responsible for managing a team of financial professionals, providing guidance and support to ensure that they have the necessary tools and resources...

  • Operations Excellence Manager

    1 week ago

    Gurgaon, Haryana, India beBeeOperational Full time ₹ 15,00,000 - ₹ 25,00,000

    Job DescriptionThe City Operations Head will lead the launch and day-to-day operations of clinics in the city. This high-impact role is at the forefront of scaling accessible cancer care across India.Key Responsibilities:Lead the planning, execution, and successful launch of new clinics/daycare centers.Manage all aspects of center readiness, including...

  • Chief Manager

    2 days ago

    Gurgaon, Haryana, India maxlifeins Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Chief Manager HR Operations – Tech & Special Initiatives LeadLocation: Gurgaon, 5 days officeExperience: 10–12 yearsFunction: Human ResourcesReports to: HR Operations headAbout the RoleWe are looking for an experienced and forward-thinking HR professional to lead HR operations technology and special initiatives for our team. This role demands...

  • Chief Technical Operations Manager

    1 week ago

    Gurgaon, Haryana, India beBeeFacilities Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job OverviewAs a seasoned facilities management expert, we seek an accomplished Chief Engineer to lead our technical operations and maintenance efforts.Reporting to [Manager's Name], you will oversee the delivery of high-quality technical services that meet or exceed client expectations. Your primary responsibility will be to manage all electromechanical...

  • Operational Excellence Manager

    6 days ago

    Gurgaon, Haryana, India beBeeServicePerformance Full time ₹ 1,04,000 - ₹ 1,30,878

    Enhance Service Delivery and Customer ExperienceWe are seeking a dedicated and results-driven individual to fill the role of Assistant Manager - Service Performance. The ideal candidate will be instrumental in monitoring customer interactions, leading internal quality audits, and driving operational improvements across all units.Service Delivery &...

  • Chief Manager

    16 hours ago

    Gurgaon, Haryana, India RPG Group Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Job DescriptionPosition: Chief Manager – O&MBusiness Unit: Renewables SBUJob ResponsibilitiesProvide Strategic Leadership: Lead and inspire large, diverse teams comprising KEC and third-party personnel, fostering collaboration, accountability, and high performance across multiple O&M sites.Ensure Operational Excellence: Oversee end-to-end operations and...

  • Operations Excellence Manager

    3 days ago

    Gurgaon, Haryana, India Bata Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    SCM - Manufacturing - PlanningGurgaonAbout UsBata India is the largest retailer and leading manufacturer of footwear in India, and it is part of the Bata Shoe Organization.Incorporated as Bata Shoe Company Private Limited in 1931, the company was set up initially as a small operation in Konnagar (near Calcutta) in 1932. In January 1934, the foundation stone...

  • Operations Excellence Manager

    7 days ago

    Gurgaon, Haryana, India beBeeProductivity Full time US$ 1,00,000 - US$ 1,50,000

    Operations Excellence ManagerPioneering solutions to drive business growth and customer satisfaction.About the Role:Monitor key performance indicators of multiple facilities remotely.Identify opportunities for improvement and develop strategies to enhance productivity.Collaborate with cross-functional teams to achieve business objectives.Necessary...

  • Chief Manager

    5 days ago

    Gurgaon, Haryana, India Sterlite Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    : Chief Manager - Corporate FinanceDate:11 Aug 2025Location:Gurugram, IndiaCompany:Sterlite Power Transmission LimitedPurpose of RoleLooking for a dynamic professional with a strategic mindset, deal-making experience, proficiency in financial modelling, and good project management skills.Position TitleChief Manager - Corporate FinancePosition...