Experienced Application Support Professional Wanted

2 weeks ago

Erode, Tamil Nadu, India beBeeEngineer Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title:

Application Support Engineer

">Description:

We are seeking an experienced Application Support Engineer to join our team. In this role, you will be responsible for monitoring the infrastructure and ensuring that all systems are running smoothly.

You will be the first point of contact for customers experiencing issues with our applications, and you will work closely with our development team to resolve any technical problems.

Key responsibilities include:

  • Monitoring the Infrastructure – CPU, Memory, Hard disk size, Log size and other vital server parameters on a regular schedule.
  • Report the details of any performance issues on the Servers to the appropriate teams if beyond thresholds.
  • Monitor the scheduled task on the system and ensure that the task has been successfully completed.
  • If there are any failures in the tasks, rerun the task.
  • Report any technical errors to the L2 / L3 teams for resolution.
  • Monitor the Email, Teams channel and Ticketing system for new items/tickets.
  • Update the items / tickets with appropriate initial response.
  • Gather more details from business/end user / other teams if required on the ticket.
  • Reproduce the issue in the testing environment and provide inputs to the L2 team member
  • Validate the issue fixes in the internal testing environment based on the customer inputs given (issue raised)

Required skills and qualifications:

Required Skills and Qualifications:

To be successful in this role, you should have the following skills and qualifications:

  • Should have had customer facing experience of more than 3+ years.
  • Should have managed either application or infrastructure support at L1 level for at least 3 years.
  • SailPoint or IAM system support experience will be a big plus.
  • Should have had experience in both oral and written responses to the Customers within defined SLA.
  • Must be experienced in handling Customer related queries on System functionality and provide required support.
  • Should have experience in doing customer issue based validation.
  • Strong in written and verbal communication
  • Technical background in Java, Scripting would be an added advantage

Years of Experience:

Years of Experience:

5-8 years of experience in Application Support is preferred.

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