Customer Interaction Specialist

12 hours ago

Ghaziabad, Uttar Pradesh, India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,00,000
Job Opportunity: Call Quality Expert

In this pivotal role, you will play a crucial part in guaranteeing the effectiveness and quality of customer interactions carried out by our sales professionals.

  • You will listen to and evaluate recorded sales calls against well-defined standards of quality.
  • You will identify areas of strength and weakness in sales conversations, focusing on customer satisfaction, compliance, and effectiveness.
  • You will prepare detailed feedback reports and share valuable insights with the Training and Development team.
  • You will collaborate with trainers to design solutions for skill gaps and suggest process improvements.
  • You will monitor the impact of implemented feedback and update evaluation criteria as necessary.
  • You will provide actionable recommendations to enhance sales effectiveness, customer satisfaction, and team performance.
Required Skills and Qualifications:
  • 1–3 years of experience in quality analysis, call auditing, or training support (preferably within a sales-driven environment).
  • Strong listening, analytical, and reporting abilities.
  • Able to provide constructive feedback and suggest practical solutions.
  • Excellent communication and interpersonal skills.
  • Hunger to learn, adapt, and contribute to ongoing improvement.
Benefits and Opportunities:

This position offers a chance to make a meaningful contribution to the success of our organization. You will have the opportunity to develop your skills and expertise while working collaboratively with a dedicated team.

What We Offer:
  • A dynamic work environment that fosters growth and learning.
  • Ongoing opportunities for professional development and advancement.
  • A collaborative team atmosphere that encourages open communication and teamwork.

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