Helping Hand: Deliver Exceptional Customer Experiences

4 hours ago

Ghaziabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 10,00,000
Customer Support Specialist

As a dedicated Customer Service Representative, you will be the primary point of contact for customers, ensuring a positive experience from their first interaction to their final delivery.

  • Respond promptly and professionally to customer inquiries via email and other communication channels, resolving issues related to lost packages, damaged products, and incorrect orders.
  • Process and manage customer orders on our DTC website platform, including handling returns, exchanges, and refunds.
  • Act as the main point of contact for shipping vendors, working with them to track down and resolve delivery issues efficiently.
  • Proactively identify and resolve potential issues before they escalate, ensuring a smooth and hassle-free customer experience.
  • Maintain clear, concise, and empathetic communication with customers at all times.
  • Accurately document all customer interactions and resolutions.

Qualifications:

  • Bachelor's degree or equivalent in a relevant field
  • 1-2 years of proven experience in ecommerce operations
  • Strong attention to detail and accuracy
  • Excellent organizational and time-management skills
  • Ability to work independently and as part of a team
  • Fluent written and spoken English

Benefits

As a valued member of our team, you can expect a competitive compensation package, opportunities for professional growth and development, and a collaborative and dynamic work environment.

What We Offer

A chance to make a real difference in the lives of our customers, a comprehensive benefits package, and a supportive and inclusive work environment.

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