Renewal Operations Manager
5 days ago
About the Company
">Netenrich is a leading provider of security and digital operations management solutions. Our Resolution Intelligence CloudTM platform helps organizations avoid disruption and manage risk. With over 3,000 customers and managed service providers relying on us, we are committed to delivering secure operations at scale.
">Job Description
">We are seeking an experienced Renewal Specialist to join our Digital Operations/Security business unit. As a key member of our team, you will be responsible for managing end-to-end contract renewal processes for clients utilizing our Digital /Security Solutions.
">Responsibilities
">- ">
- Manage client relationships and negotiate contract renewal terms to maximize retention and satisfaction.">
- Develop and implement strategies to drive renewal rates and customer retention.">
- Collaborate with internal teams to ensure seamless renewal processes.">
Requirements
">- ">
- 5+ years of experience in a customer-facing role, ideally within digital/security services, SaaS, or technology operations.">
- Proven experience managing contract renewals and achieving high customer retention rates in the context of digital products or services.">
- Strong communication and negotiation skills, with the ability to articulate the value of services to both technical and business audiences.">
- Excellent data analysis skills, including the ability to interpret customer usage data, identify trends, and generate actionable insights.">
- Proficiency with CRM tools (e.g., Salesforce) and contract management systems.">
- Ability to work collaboratively with cross-functional teams in a fast-paced, dynamic environment.">
Salary and Benefits
">Estimated salary: $85,000 - $110,000 per annum, depending on location and experience. Competitive benefits package and opportunities for professional growth and development.
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