Renewal Operations Specialist
2 days ago
We are seeking a skilled Renewal Operations Specialist to join our team in Hyderabad. As a key member of our customer success department, you will play a critical role in driving business growth through effective renewal management.
About the RoleThis is an exciting opportunity for a highly motivated and organized individual to work with our Renewals Managers in renewing customer software maintenance agreements and subscriptions. You will be responsible for creating renewal offers/quotes, delivering them on time, and maintaining accurate forecasting. Additionally, you will negotiate contract terms and pricing with internal departments and management.
Key Responsibilities:- Proactively collaborate with Renewals Managers to renew customer software maintenance agreements and subscriptions
- Create and deliver renewal offers/quotes based on contract information, customer usage, and company direction
- Maintain accurate forecasting and manage renewal forecasting meetings and collaboration activities for designated account portfolio
- Negotiate contract terms and pricing with guidance from relevant internal departments and management
- Process renewal orders and maintain and update account information in CRM
- Update customer health information when applicable based on negotiation and discussions with the customer
- Refer potential opportunities for expansion to our Sales team
To succeed in this role, you should have 2-4 years' experience in Renewals Management or Account Management in the software industry. Proficiency in CRM systems, preferably Salesforce, and knowledge of CPQ, SalesLoft, NetSuite, and other related tools are desired. You must be comfortable working in a fast-paced environment, possess excellent interpersonal and written/oral communication skills, and be willing to work in eastern shift time (5:30 pm to 2:30 am India time).
What We OfferWe offer a competitive salary, which includes benefits such as medical insurance, retirement savings plan, and paid time off. Our organization values diversity, equality, and inclusion, and we strive to create a workplace where everyone feels valued and respected. We also provide opportunities for professional growth and development.
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