AGM - Service and Collections Manager

4 weeks ago


Kolkata, West Bengal, India Vodafone Idea Limited Full time

Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. The company is committed to delivering exceptional customer experiences and contributing to the growth of a digital India.

Role

NSA - Service and Collections Manager

Job Level/Designation

AGM

Function / Department

VIBS

Location

Kolkata

Job Purpose

To execute the service and collections strategy, ensuring benchmark levels are met across the customer life cycle for strategic accounts. This includes delivering best-in-class customer experiences, driving net promoter scores, and cost optimization through digital channels.

Key Result Areas/Accountabilities

  • Define and execute strategic initiatives for service and collections, including account plans and coverage for strategic accounts.
  • Implement a plan to improve customer experience based on feedback from customer VOC, RNPS, and C-SAT scores.
  • Guide and motivate the team to adopt a consultative approach and use analytics to improve customer experience.

Core Competencies, Knowledge, Experience

  • 10+ years of experience in leading customer service teams with exposure to service delivery and assurance.
  • Experience in managing 'C' levels and customer-facing roles.
  • Proven track record in meeting service levels and NPS targets in different situations.
  • Ability to manage in a dynamic, high-growth, high-uncertainty environment.

Vodafone Idea Limited

An Aditya Birla Group and Vodafone partnership



  • Kolkata, West Bengal, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. The company is committed to delivering exceptional customer experiences and contributing to the growth of a digital India.Job Role:NSA - Service and Collections ManagerJob...


  • Kolkata, West Bengal, India Vodafone Idea Limited Full time

    Vodafone Idea Limited, an Aditya Birla Group and Vodafone Group partnership, is a leading telecom service provider in India. The company offers pan-India voice and data services across 2G, 3G, and 4G platforms. With a large spectrum portfolio, Vodafone Idea Limited is committed to delivering delightful customer experiences and contributing to the creation of...


  • Kolkata, West Bengal, India Vodafone Idea Limited Full time

    Vodafone Idea Limited, an Aditya Birla Group and Vodafone partnership, seeks a seasoned professional to lead its customer service and collections team.Job Purpose:To develop and execute a comprehensive service and collections strategy that ensures benchmark levels are met across the customer lifecycle for a strategic set of accounts across segments and...


  • Kolkata, West Bengal, India Vodafone Idea Limited Full time

    Vodafone Idea Limited, a leading telecom service provider, is seeking a highly skilled and experienced professional to fill the role of AGM - Customer Experience Manager. The ideal candidate will be responsible for developing and executing strategic initiatives to enhance customer experience and drive business growth.Key Responsibilities:Develop and...


  • Kolkata, West Bengal, India Indbank Global Support Services Limited Full time

    Collections Strategy:Develop and execute a comprehensive strategy aligned with the company's business objectives and regulatory requirements. This involves continuously assessing and refining approaches, including field collections and outbound calling, to optimize results.Team Leadership:Lead and monitor Area Collection Managers, including collection...


  • Kolkata, West Bengal, India Paytm Full time

    About Us:Paytm is a leading digital payments and financial services company in India, driving consumer and merchant adoption through various payment use cases. Our services include utility payments, money transfers, and payment instruments like Paytm Wallet, Paytm UPI, and Paytm Payments Bank Netbanking. We empower consumers to pay via our platform and...


  • Kolkata, West Bengal, India Orange Shark Full time

    Job Title: Collections Portfolio ManagerAbout the Role:At Orange Shark, we are seeking a highly skilled Collections Portfolio Manager to join our team. As a Collections Portfolio Manager, you will be responsible for handling delinquent portfolios and delivering high productivity while maintaining low NPA rates.Key Responsibilities:- Handle delinquent...

  • Collections Team Lead

    2 weeks ago


    Kolkata, West Bengal, India Paytm Full time

    About the Role:We are seeking an experienced Collections Team Lead to join our team at Paytm. As a key member of our collections team, you will be responsible for managing a portfolio of accounts, identifying opportunities for growth, and developing strategies to drive results.Key Responsibilities:Manage a portfolio of accounts to identify opportunities for...


  • Kolkata, West Bengal, India 2coms Full time

    We are seeking a detail-oriented and proactive Collection Specialist to join our dynamic team at 2coms in Saltlake Sector V, Kolkata. As a key member of our collections team, you will play a crucial role in ensuring the timely collection of open accounts receivable from direct customers.Our ideal candidate will possess strong oral and written communication...

  • Collections Team Lead

    4 weeks ago


    Kolkata, West Bengal, India Paytm Full time

    About the Role:As a Collections Team Lead, you will be responsible for driving collection targets for assigned branches. You will need to meet the target for assigned products while ensuring adherence to legal guidelines for collection agencies and in-house collections. Your key responsibilities will include achieving collection targets, meeting product...

  • Collections Team Lead

    3 weeks ago


    Kolkata, West Bengal, India Paytm Full time

    About the Role: As a Collections Team Lead, you will be responsible for driving collection targets for assigned branches. You will need to meet the target of assigned products while following legal guidelines for collection agencies and in-house collections.Key Responsibilities:Meet collection targets for assigned branchesEnsure legal guidelines are followed...


  • Kolkata, West Bengal, India Teamlease service Ltd Full time

    As a Sales Executive at Teamlease Service Ltd, you will be responsible for visiting FMCG shops, collecting orders, and maintaining relationships with existing customers. Your tasks will also include meeting new customers, agreeing sales, prices, contracts, and payments, and promoting new products and special deals.Key Responsibilities:Visit FMCG shops and...

  • Senior Safety Manager

    3 weeks ago


    Kolkata, West Bengal, India Vodafone Idea Limited Full time

    Vodafone Idea Limited, an Aditya Birla Group and Vodafone Group partnership, is seeking a seasoned Safety Professional for the role of AGM - Mobility & Enterprise. The ideal candidate will possess extensive experience in safety management, with a strong focus on risk analysis, incident management, and permit systems.Must have at least 8-12 years of...

  • Senior Executive

    8 hours ago


    Kolkata, West Bengal, India AmbujaNeotia Group Full time

    Ambuja Neotia is seeking a Senior Executive to lead our customer service operations. The ideal candidate will have experience in managing front office teams, CRM systems, and customer complaints.As a Senior Executive, you will be responsible for:Oversight of front office operationsImplementing and maintaining CRM systems for the mallCollections and account...


  • Kolkata, West Bengal, India Teamlease service Ltd Full time

    Your role will involve visiting FMCG shops and collecting orders, maintaining contact with existing customers, and meeting new customers to agree sales, prices, contracts, and payments. You will also be responsible for promoting new products, advising customers on delivery schedules and after-sales service, and providing feedback on sales trends.Bike and...


  • Kolkata, West Bengal, India Vodafone Idea Limited Full time

    About the RoleVodafone Idea Limited is seeking a highly skilled and experienced Area Lead to oversee the management of its retail stores. The successful candidate will be responsible for driving business growth, improving customer satisfaction, and ensuring operational efficiency across the region.Key ResponsibilitiesDevelop and implement strategies to...


  • Kolkata, West Bengal, India GNK E-Service Full time

    Job DescriptionAs an Operation Executive at GNK E-Service, you will be responsible for overseeing the day-to-day operations of the company.Key ResponsibilitiesOperational Budgeting: Prepare and oversee the operational budget to ensure efficient use of resources.Strategy Development: Develop and implement strategies to increase efficiency and maximize...


  • Kolkata, West Bengal, India DBS Bank Full time

    Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help customers achieve their goals. The group offers a comprehensive range of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, tailored to meet customers' needs at every life stage.Key...


  • Kolkata, West Bengal, India DBS Bank Full time

    Business FunctionAt DBS Bank, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a key member of our Treasures team, you'll play a vital role in shaping our service strategy and driving business growth.Key Responsibilities:Develop and implement end-to-end service processes that drive customer...


  • Kolkata, West Bengal, India BROOMBOOM Full time

    About BROOMBOOMBROOMBOOM is a dynamic organization committed to delivering exceptional services to our clients.SalaryThe estimated salary for this role ranges from $12,000 to $18,000 per year, depending on experience and location.Job DescriptionWe are seeking a skilled Sales and Service Representative to join our team. The ideal candidate will possess...