Technical Support Liaison

22 hours ago


Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 8,12,400 - ₹ 12,16,000

Job Title: Technical Support Liaison

Job Description

This role is centered around providing top-notch support to our vast network of clients. The successful candidate will be tasked with handling a high volume of inquiries and issues, ensuring prompt and efficient resolution.

Key Responsibilities:
  1. Rendering voice, chat, and email support to all franchisees via secure remote access software.
  2. Conducting comprehensive training sessions for franchisees and internal teams on software applications.
  3. Maintaining accurate daily support trackers for all handled issues.
  4. Cultivating regular feedback from franchisees on support and application usage.
  5. Escalating bugs and technical issues to the software vendor for swift resolution.
  6. Developing Standard Operating Procedure (SOP) manuals for application usage.

The ideal candidate will possess excellent communication skills, proficiency in multiple languages, and the ability to work effectively in a fast-paced environment. Any degree of education is acceptable for this role, however, 2 to 3 years of experience in customer support or a related field is highly preferred.



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