Technical Customer Liaison Position

2 days ago


Chennai, Tamil Nadu, India beBeeCustomerLiaison Full time ₹ 90,00,000 - ₹ 1,20,00,000

We are seeking a highly skilled liaison to collaborate with customers and provide technical support.

Key Responsibilities:
  • Act as the primary point of contact for technology issues from strategic customers
  • Triage and prepare customer inquiries for team members or other work groups
  • Monitor and provide status updates to managers for all inflight issues
  • Maintain detailed logs of customer inquiries and requests
Required Skills:
  • Exceptional Excel skills
  • Experience in healthcare background
  • Exceptional ticketing system skills, including Service Now
  • Ability to communicate effectively within peer groups
  • Familiarity with major laboratory information systems and electronic medical records, including Epic, Cerner, Meditech, and NextGen
Working Conditions:
  • Closely collaborate with the US-based team to ensure seamless collaboration
  • Able to multitask and adhere to stringent customer deadlines
  • Provide project status updates as required by leadership


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