
IT Liaison Opportunity
2 days ago
Customer IT Liaison Position Overview
The ideal candidate will be a customer-facing professional with 7+ years of experience in the healthcare industry.
- They should have expertise in medical terminology and proficiency in major LIS and EMR systems such as Epic, Cerner/Oracle, Meditech, SCCSoft lab, Orchard, and NextGen.
Key Responsibilities:
- Act as a single point of contact for technology issues from strategic customers.
- Triage and prepare customer inquiries for team members or other work groups.
- Monitor and provide status updates to managers for all inflight issues.
- Maintain detailed logs of customer inquiries and requests.
Training and Support:
- Comprehensive training will be provided due to the nature of the role, combining minimal documentation and extensive mentoring.
- Access to QLS and EBU's (modified access to limit non-PHI functions), Qted, eForm, and Clarity will be required.
Skill Requirements:
- Exceptional Microsoft Excel skills and ticketing system skills, specifically Service Now.
- Ability to communicate effectively within peer groups and facilitate customer status calls, working sessions, and monitor progression of validation testing.
- Must work US hours to allow for team collaboration.
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