IT Support Specialist

24 hours ago

Chennai, Tamil Nadu, India beBeeCustomerService Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title: Excellent Opportunity

We are seeking a highly skilled and experienced IT Liaison to join our team.

Job Description:

The successful candidate will be responsible for providing exceptional customer service, handling customer inquiries, and facilitating communication between customers and the technology team.

  1. Provide timely and effective support to customers through various channels, including phone, email, and chat.
  2. Respond to customer inquiries in a professional and courteous manner, ensuring that all issues are resolved promptly and efficiently.
  3. Collaborate with the technology team to resolve complex technical issues and provide solutions to customers.
Required Skills and Qualifications:

The ideal candidate will possess the following skills and qualifications:

  1. Exceptional customer service skills, with the ability to handle sensitive and confidential information.
  2. Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  3. Strong technical skills, with proficiency in Microsoft Office and other software applications.
  4. Ability to work in a fast-paced environment, with multiple priorities and deadlines.
Benefits:

As an IT Liaison with our company, you will enjoy the following benefits:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
Others:

Additional responsibilities of this role include:

  1. Providing regular status updates to management and stakeholders.
  2. Participating in training and development programs to improve technical skills and knowledge.
  3. Contributing to process improvements and efficiency gains within the technology team.

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