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Urban Mobility Operations Director
3 weeks ago
About the Opportunity
This is a pivotal role at our organization, responsible for overseeing and expanding our urban mobility operations within your assigned city.
You will lead a wide range of responsibilities, including fleet management, driver supervision, customer support, and partnerships with local stakeholders. Your role will involve optimizing the efficiency and reliability of our transportation services, ensuring exceptional customer experiences, and driving sustainable growth in your city.
Key Responsibilities:
- Establish, guide, and scale our business operations in your city.
- Manage and mentor Operations Team Leads.
- Craft and achieve business goals with regards to operational excellence, profitability, and Driver experience.
- Collaborate with the Head of Operations to drive projects and resolve any operational issues.
- Oversee City Operations Metrics Dashboard and ensure that the business and operational metrics are healthy at all times.
- Lead daily stand-ups to review City Ops data and plan the next course of action.
- Ensure timely and full collection of all driver receivables.
- Support timely on-boarding of vehicles and facilitate vehicle supply activities.
- Promote Driver Safety and Driver Diversity through in-country initiatives.
- Lead deployment and quality of supply chain (i.e. Driver-partners).
- Work with Marketing teams to initiate creative local strategies and user growth campaigns.
- Contribute to scaling other cities through developing and sharing best practices with Central Ops and other city managers.
- Address local regulatory concerns with Policy, Legal, and Communications teams.
We Offer
A dynamic work environment with opportunities for professional growth and development.
Requirements
The ideal candidate should possess strong leadership skills, excellent communication abilities, and a passion for delivering exceptional results.
