Exceptional Customer Experience Specialist

4 hours ago

Cochin, Kerala, India beBeeCustomerSupport Full time ₹ 10,00,000 - ₹ 15,00,000

We're seeking a skilled professional to address customer issues and provide exceptional support.

Key Responsibilities:
  • Troubleshoot customer complaints and perform root cause analysis.
  • Guide customers on product usage and provide necessary assistance.
  • Manage data import/export from production systems.
  • Ensure accurate data updates in production systems.
  • Handle confidential data and information according to guidelines.
  • Collaborate in developing product content for internal and external stakeholders.
  • Generate reports from single or multiple systems.
Requirements:
  • Bachelor's degree in computer science or related field.
  • 3+ years of experience in customer support.
  • Excellent communication and interpersonal skills.
  • Analytical mindset and problem-solving abilities.
  • Ability to communicate complex ideas in simple terms.
  • Strong documentation and written communication skills.
  • Attention to detail and strong customer-relationship skills.
Preferred Skills:
  • Experience working with cloud-based products.
  • Familiarity with issue tracking software.
  • Knowledge in scripting/programming languages like Python, Java, JavaScript.
  • Understanding of SQL databases.
What We Offer:
  • Competitive salary and comprehensive benefits package.
  • Opportunities for career growth and development.
  • Exposure to cutting-edge technologies.
  • Dynamic work environment that values innovation and excellence.

Cygnus is committed to creating a fulfilling work environment. If you're passionate about delivering exceptional customer experiences, apply now and become a vital part of our team.

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