
Senior Operations Analyst
3 days ago
Job Title: Senior Operations Analyst
We are seeking a skilled professional to join our team as a Senior Operations Analyst. In this role, you will be responsible for designing, building, deploying and configuring Workforce Optimization (WFO) platforms across multiple environments.
The ideal candidate will have strong technical expertise in WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices. They should also possess excellent knowledge of Microsoft Windows Server operating systems and network topology, as well as Linux OS's and associated technologies.
In addition to technical skills, the successful candidate will have outstanding consultative and communication skills, with the ability to work effectively with clients to extract business requirements. They will also be responsible for developing and reviewing best practice implementation processes, and providing technical support for hardware and operating system problems.
To succeed in this role, you will require:
- A minimum 5 years' experience in technical roles, with a focus on Windows and Active Directory system administration.
- A strong understanding of WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices.
- Knowledge of Microsoft Windows Server operating systems and network topology.
- Knowledge of Linux OS's and associated technologies.
- A Verint Work Force Optimization Certification.
If you are a motivated and detail-oriented individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.
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Senior Health Analyst
2 weeks ago
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Senior Financial Analyst
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Senior Supply Chain Optimization Analyst
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Senior Event Operations Director
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