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SAP Customer Service Leadership Position
2 weeks ago
Experience is key. We are seeking a seasoned Senior Consultant to spearhead the design, implementation and support of SAP Customer Service (CS) solutions.
Key Responsibilities:
- Lead end-to-end SAP CS implementations, upgrades and support activities.
- Collaborate closely with business stakeholders to gather requirements and translate them into effective SAP CS solutions.
- Configure and customize SAP CS module to optimize customer service workflows.
- Troubleshoot and resolve complex issues escalated from support teams.
- Coordinate with cross-functional teams (SD, MM, PM, CRM) to ensure seamless integration of SAP CS with other modules.
- Prepare and review functional specifications for custom developments and enhancements.
- Mentor junior consultants and support teams, promoting knowledge sharing and best practices.
- Conduct workshops, training sessions and user support to maximize system adoption.
- Stay updated with SAP CS latest features, tools and industry trends, recommending continuous improvements.
What You Will Gain:
- Opportunity to work with cutting-edge technology.
- Chance to collaborate with experienced professionals.
- Room for growth and career development.
