
Operational Excellence Leader
1 day ago
Key Role Overview
The successful candidate will play a pivotal role in driving revenue growth and enhancing client satisfaction across the region. This individual will oversee the effective execution of operational strategies, ensuring seamless delivery of services that meet and exceed customer expectations.
As a seasoned retail operations manager, you will be responsible for developing and implementing processes to improve productivity, enhance quality, and foster a culture of excellence within your team.
Primary Responsibilities:
- Develop and execute strategic business plans to achieve revenue targets and drive growth across the region.
- Maintain high levels of client satisfaction through proactive engagement and responsive issue resolution.
- Lead and develop a high-performing team to ensure capability building for business continuity, productivity, and output enhancement.
- Ensure adherence to company governance objectives and regulatory compliance at all times.
Required Skills:
- Strong leadership and team management skills.
- Excellent written and verbal communication skills.
- Strategic thinking and problem-solving abilities.
- Customer-centric approach with a focus on delivering exceptional service quality.
Preferred Qualifications:
- Proven track record in retail operations management or a related field.
- Proficiency in Excel/PowerPoint and other relevant software applications.
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