Lead CX Transformation Expert

1 day ago

Hyderabad, Telangana, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 25,00,000

Job Summary

As a Senior CX Solutions Specialist, you will play a key role in helping our clients optimize their customer journeys through innovative UI/UX solutions and process improvements.

Key Responsibilities:

  • Develop expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities.
  • Map, analyze, and improve customer journeys using insights and data.

Required Skills and Qualifications:

Must-Have Skills:

  • Strong exposure to Genesys CX UI / AWS Connect UI consoles.
  • Solid understanding of UI/UX design principles for customer-facing platforms.
  • Proven track record in Customer Experience (CX) / Customer Centricity initiatives.

Technology & Tools:

  • Genesys Cloud
  • MWS (Middleware/Workforce Solutions)
  • AWS Connect, Google CCAI, Nice CX
  • Analytics & Reporting Tools: QlikSense, Looker

Secondary Skills (Preferred):

  • Strong analytical and problem-solving skills with data-driven decision-making ability.
  • Cross-functional collaboration with Product, Operations, and Technology teams.
  • Excellent communication and stakeholder management skills.

What We Offer:

  • Opportunity to work with leading CX technologies across global enterprises.
  • Exposure to innovative projects in the Contact Center and Customer Experience domain.
  • Flexible, remote-friendly work culture.

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