Business Development Liaison

6 days ago


Kannur, Kerala, India beBeeSuccess Full time ₹ 90,00,000 - ₹ 1,20,00,000

At CCL, we strive to build better leaders and a better world.

We are currently seeking a Client Success Associate who will play a critical role in driving our client engagement strategy. This individual will be responsible for providing exceptional client service, driving sales, and ensuring seamless client experience from initial inquiry to long-term relationship management.

Key Responsibilities
  • Client Interaction & Support:
    • Provide expert guidance and timely responses to client queries during East Coast Hours (Monday-Friday)
    • Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
    • Proactively follow up with clients to ensure all their queries are addressed and take end-to-end ownership.
  • Consultative Sales:
    • Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
    • Convert client inquiries into sales opportunities, driving revenue growth.
    • Consistently meet or exceed individual and team success goals.
  • Relationship Building:
    • Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
    • Collaborate with internal teams to ensure a cohesive approach to client management and support.
  • Operational Excellence:
    • Coordinate with various departments to ensure smooth client onboarding and service delivery.
    • Assist in the development and updating of client-facing materials, such as FAQs and product guides.
  • Market Insight & Reporting:
    • Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
    • Own reporting and insights on client engagement, product performance, and market trends, as needed.


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