
Leadership and Team Development Specialist
2 weeks ago
We are currently seeking a highly skilled and experienced Senior Team Leader to join our international team.
- The ideal candidate will possess excellent leadership skills, with the ability to motivate and direct a team of agents to achieve daily targets.
Responsibilities include:
- Developing and implementing strategies to reduce shrinkage and attrition rates through effective people management practices.
- Collaborating with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.
- Ensuring compliance with company policies and procedures while driving business growth through innovative solutions.
Requirements:
- Experience in achieving and maintaining high levels of customer satisfaction.
- Experienced in banking, Revolut, anti-money laundering (AML), money laundering (ML) and KYC.
What We Offer:
- 5 Days Working with 2 Rotational Week Offs
- Immediate Joiners Preferred
Customer Service, Customer Support, and Customer Service Management skills are essential for this role. If you have a passion for delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply for this exciting opportunity.
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