Luxury Service Ambassador

16 hours ago

Mumbai, Maharashtra, India beBeeGuestRelations Full time ₹ 4,00,000 - ₹ 8,00,000
Job Title: Guest Relations Executive

To excel in this role, you must possess a high level of expertise and finesse in handling guest inquiries, providing information, and resolving issues. As a Guest Relations Executive, your primary focus will be on delivering exceptional service to our esteemed guests, ensuring their needs are met promptly and effectively.


The ideal candidate will have a strong background in hospitality or a related field, with a minimum of 2-5 years of experience in the luxury service industry. A Bachelor's degree in Hospitality Management or a related field is also required.


We offer a dynamic work environment where you will have the opportunity to grow professionally and develop your skills. You will be working closely with internal teams to ensure seamless operations and effective communication.


This is an exciting opportunity for a motivated individual who is passionate about delivering world-class service and exceeding guest expectations. If you are confident in your ability to provide outstanding service and handle challenging situations with poise and professionalism, we encourage you to apply for this role.


Main Responsibilities:

  • Coordinate all arrival and departure activities for VVIPs, VIPs, and CIPs to ensure they have an exceptional travel experience
  • Ensure seamless movement and logistics for these guests, including transportation arrangements and security protocols
  • Oversee guest movements through the airport, collaborating with internal teams for smooth operations and tracking guest preferences via management systems
  • Assist guests by providing directions and answering queries related to services and facilities
  • Offer expert advice on airport services, including transportation, customs procedures, and other relevant information
  • Actively participate in initiatives aimed at improving service delivery and guest relations at CSIA
  • Gather guest feedback to identify areas for improvement and share insights with management for service enhancement
  • Manage the flow of passengers during peak times, special events, and interconnecting flights, ensuring that VIPs and CIPs experience minimal delays
  • Coordinate with airport security and other departments to facilitate efficient and secure passenger movement
  • Ensure timely and accurate collection, analysis, and reporting of guest feedback and service performance data
  • Prepare detailed reports that highlight trends, areas for improvement, and key performance metrics, presenting them to senior management for decision-making and continuous service enhancement
  • Liaise with internal departments and external stakeholders to ensure cohesive and efficient service delivery

Key Qualifications and Experience:

  • Bachelor's degree in Hospitality Management, Tourism, or a related field
  • Minimum 2-5 years of experience in the hospitality/public relations/luxury service industry

About Us:

We are a leading organization in the aviation sector, committed to delivering world-class service and excellence in every aspect of our operations. Our team is dedicated to providing a positive experience for our guests, and we are seeking a talented and motivated individual to join us in achieving this goal.


If you are a results-driven professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, highlighting your relevant experience and qualifications.

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