Senior Business Consultant
6 days ago
About the Role
We are seeking a dynamic and resourceful Senior Business Consultant to join our Customer Success team at PcsInfinity Pvt. Ltd., a leading enterprise B2B SaaS provider specializing in Fixed Asset Management and Tracking solutions. This hybrid role combines responsibilities of customer onboarding, query resolution, product adoption, and business analysis, making it integral to our success.
Key Responsibilities:
- Lead new customer onboarding by gathering data, configuring the software, and providing product training.
- Proactively address customer queries and issues, ensuring effective and efficient product usage.
- Drive customer satisfaction, increase software adoption, and identify opportunities for upselling to reduce churn.
- Gather, document, and prioritize business requirements through collaboration with internal and external stakeholders.
- Translate requirements into detailed BRDs, functional specifications, and user acceptance scenarios.
- Work closely with the Product and QA teams to deliver tailored solutions that meet customer needs.
Qualifications
- Educational Background: MBA (preferred) or bachelor's in business administration, Computer Science, or a related field.
- Experience: Minimum 2 years as a Business Analyst in B2B product-based companies; experience in SaaS, ERP, or asset management domains is a plus.
- Strong written and verbal communication skills.
- Proven ability to gather, document, and prioritize business requirements.
- Experience in handling domestic and international clients.
- Detail-oriented with strong problem-solving and analytical skills.
- Familiarity with software configuration and product training.
What We Offer
- Competitive Salary: ₹850000 - ₹1200000 per annum, based on experience.
- Performance Bonus: Competitive bonuses tied to individual and team performance.
- Comprehensive Health Insurance: Employee medical insurance to safeguard your well-being.
- Dynamic Work Environment: Be part of a fast-growing, innovative SaaS company that values professional development.
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