
Help Desk and Security Professional
23 hours ago
We seek a skilled IT Support Specialist and Security Expert to serve as the primary administrator for our internal IT infrastructure, establishing and enforcing comprehensive security policies.
This dual-role position combines hands-on technical support with strategic security implementation, making it ideal for a technical professional who wants to impact both day-to-day operations and long-term security posture.
Key Responsibilities:IT Infrastructure & Support- Provide immediate resolution for hardware, software, and network issues across all departments
- Administer employee workstations, laptops, mobile devices, and peripheral equipment
- Manage internal networking components including switches, routers, and access points
- Configure and maintain physical firewall policies and rules
- Create, implement, and enforce comprehensive security policies across all systems and processes
- Maintain accurate inventory of all IT assets
- Monitor and control software installations and licenses
- Implement endpoint protection and mobile device management (MDM) solutions
- Assist in IT planning, optimization, and vendor negotiations
- Educate teams on security best practices, policies, and threat awareness
- Maintain comprehensive documentation for all systems, processes, and security procedures
- Experience: 3+ years in IT support and security administration
- Microsoft Ecosystem: Proven experience with Microsoft 365, Entra ID, SharePoint, and Exchange Online
- Network Security: Strong understanding of network protocols, firewalls, and security architectures
- Operating Systems: Proficiency in Windows (Server and Desktop), with Mac and Linux knowledge preferred
- Microsoft 365 Certified: Administrator Expert
- CompTIA Security+ or Network+
- Sophos Certified Engineer (highly preferred)
- Communication: Excellent verbal and written communication skills for technical and non-technical audiences
- Problem-Solving: Strong analytical and troubleshooting capabilities
- Project Management: Ability to manage multiple priorities and deadlines effectively
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