Help Desk Coordinator

2 days ago


Bikaner, Rajasthan, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 10,00,000

Job Overview

We are seeking a highly skilled and customer-focused professional to join our organization. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong analytical mindset.

Key Responsibilities

  1. Manage customer inquiries via phone, email, chat, and social media by providing prompt, professional, and empathetic responses to ensure high customer satisfaction.
  2. Collaborate with sales, technical, and operations teams to resolve customer concerns and improve overall customer experience.
  3. Develop and implement customer service policies and standards to ensure compliance with regulatory protocols.
  4. Conduct research to provide answers for customers to resolve their issues and maintain accurate records of customer interactions.
  5. Maintain effective relationships with other departments to ensure smooth flow of information and materials.

Requirements

  1. Bachelor's degree in any field or equivalent experience with some regulatory knowledge.
  2. At least 2-3 years of post-graduation experience in sales, marketing, or healthcare/medical devices/service order management industry preferred.
  3. Proficient in MS Office (especially Excel), SAP, and Outlook.
  4. Strong analytical and problem-solving skills with the ability to think critically and make informed decisions.
  5. Effective interpersonal, oral, and written communication skills with a proven capability to contribute to business success.


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